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If you encounter any warranty issues, service needs, or exchange requests regarding products purchased from us, especially defective or malfunctioning items, please fill out the form at the bottom of this page. Our team will contact you promptly to discuss further steps.
Often, servicing the product may not be necessary, so before sending it to us, we recommend you report the issue by filling out the form. This enables us to help you in advance. If you received a faulty product or an incomplete package, please fill out the form similarly. We also offer help with repairs after the warranty period; in these cases, please indicate a service request.
For detailed information about warranties, guarantees, and liabilities, please read here.
Replacement of spare parts: 8,9 EUR
- replacement of seals, impellers, etc.
- assembly of CO2 systems
IMPORTANT! The above fee covers the service only. Any parts used will be invoiced separately.
Discovery of no-fault: 8,9 EUR
- In case a product is claimed to be faulty, turning out NOT to be faulty under the warranty period.
- For example a filter loses flow because of improper cleaning.
Fault inspection: 8,9 EUR
- Inspect product to discover the cause of fault after the warranty period.
Invoice copy: 4,5 EUR
- In case you’ve lost the invoice for your purchase, you can ask for a copy. For this please provide the following information:
- Order number
- Billing name
- Order date
- List of products purchased