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Need help? Let us help you!
Reach out our customer support team at:
Phone: +3616104627 - or send an Email
Shop: Major köz 12., 1119 Budapest, Hungary
Open: Mo-Fr 10-17, Sat 10-13

Green Aqua General Terms and Conditions

The contract made on the basis of this document will not be recorded (it will not be accessible afterwards). It will be concluded only in electronic form, it is not a written contract, it is written in English and it does not refer to a code of conduct. If you have questions about the operation of the webshop and your order process, please contact us via the contact details provided.

The effect of this General Terms and Conditions extends to the contractual relationships of the provider’s (https://greenaqua.hu) and subdomains. This „general terms and conditions” is available on the following webpage.

User: Any natural or legal person or organization that uses the services of the Service Provider shall enter into a contract with the Service Provider.
Consumer: A User who is a natural person acting outside his or her profession, self-employment or business.
Business: A person pursuing an occupation, self-employment or business.
Provider: A natural or legal person or an entity without legal personality providing an information society service, which provides a service to the User and concludes a contract with the User.


Company name: Green Aqua Kft.
Bank Name: CIB BANK Zrt.
Bank Address: Medve utca 4-14, 1027 Budapest, Hungary.
IBAN (EUR transfers): HU84107023324878880150000005
Company registration Number: 01-09-950626 (Company Registry Court of Budapest)
EU tax number: HU14702530
Company Address: Thán Károly utca 23-25., 1119 Budapest, Hungary
Phone: +36 1 6104627
Skype: greenaquashop
Email: Send email
Website: greenaqua.hu, greenaqua.net, greenaqua.com, greenaqua.net, greenaqua.ro
Shop address (Gallery): Thán Károly utca 23-25., 1119 Budapest, Hungary (entrance from the Major köz 12.)
Phone: +36-1-6104627 (we speak English, Swedish, Romanian, some German, Hungarian)
Open: Mo-Fr 10-17, Sat 10-13.Green Aqua Kft. is an international wholesaler of the Green Aqua brand and many other exclusive brands. Please contact us for details. 
Language of contract: English

Name and address of the domain provider:
Prohost.be Bvba.
Cím: Ganzenstraat 11, 8000 Brugge,
Belgium, [email protected]


2.1. Issues not regulated in the current Articles and the interpretation of these Articles are governed by Hungarian law, with particular regard to the provisions of Act V of 2013 of the Hungarian Civil Code (“Civil Code”) on certain aspects of electronic commerce services and information society services from the 2001 Act CVIII (E-commerce law) and the detailed regulations on consumer-business contracts of Government Decree 45/2014. (II. 26.). The mandatory provisions of the relevant legislation shall apply to the Parties, without any special clause.

2.2.    These Articles are effective law since 9th June 2022 and remain in force until revocation. The Service Provider has the right to unilaterally amend the Articles (circumstances that may lead to change: change in shipping cost, change in legislation, business interest, changes in company). The modifications need to be issued 11 (eleven) days before the effective date by the Service Provider on their website - during which time the User is entitled to rescind or terminate the contract. By using this website, the User agrees that all regulations governing the use of this website are automatically applicable to them.

2.3. The Service Provider reserves all rights in connection with the content and dissemination of the website and webpages.  It is absolutely forbidden to download, store (electronically), process, or sell any content published in the website or any aspect of the content without the written consent of the Service Provider.


3.1. The User is obliged to provide his/her real data at the time of purchase/registration. In the event of false or personally identifiable information provided during purchase/registration, the resulting electronic contract will be considered void. The Service Provider disclaims any liability if the User makes use of its services on behalf of another person with the data of another person.

3.2. The Service Provider shall not be liable for delivery delays or other problems or errors due to incorrect and/or inaccurate data provided by the User.

3.3. The Service Provider shall not be liable for any damages resulting from the User's forgetting his/her password or the access of unauthorized persons for any reason not attributable to the Service Provider (if registered on the site).


4.1. Displayed products can only be ordered online. The prices displayed for the products are in EUR and include the statutory VAT. However, they do not include home delivery charges. No separate packaging costs will be charged.

4.2. In the web shop, the Service Provider details the name, description of the product.  The images shown on the product data sheet may be different from the actual ones and may be used for illustration purposes.

4.3. If there is a product on sale, the Service Provider should inform the User about the sale and its exact duration.

4.4. If the wrong price is displayed on the website – despite the due diligence of the Service Provider – and the price is obviously incorrect, the Service Provider is not required to confirm the product at the wrong price, especially if there is a significant difference. For example, if the price is set at EUR 0 or EUR 0.01 because of a system error, then the Service Provider shall not be obliged to deliver the product at the incorrect price, but may offer the delivery at the correct price, in the knowledge of which the Customer may refuse to make the purchase. In accordance with the case law of the Hungarian judiciary, a significant difference is generally considered to be a deviation of at least 50% in a positive or negative direction from the market value of the given product or service. However, consumers are informed that the concept of striking value imbalance (Section 6:98 of the Civil Code) is not precisely defined by law.

4.5. In the case of a defective price as described in Section 4.4, there will be a noticeable mismatch between the true and the indicated price of the product that the average consumer will immediately notice. Pursuant to Act V of the Civil Code of 2013 (Civil Code), the contract shall be created by the mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, i.e. there is no mutually agreed statement on the will of the parties, it is not possible to speak of a valid contract that would give rise to rights and obligations. On this basis, an order that has been confirmed at the wrong/erroneous price is considered to be null and void.


5.1. After the registration you will be able to sign in to the webshop / or you can start shopping without registration.

5.2. The user sets the number of the product/products to buy.

5.3. The user places the selected products in the basket. Users can view the basket content at any time by clicking the "basket" icon.

5.4. If you do not want to buy more products, check the number of products you want to buy. Click the "delete - X"; icon to clear the cart content. To finalize the quantity, click on the "update shopping cart" icon.

5.5. The user the fiills the delivery address and then selects the delivery / payment method, which types are as follows:

5.5.1. Payment methods

In cash at the Service Providers premises or at any other place designated by the Service Provider

If you choose the "In-Store Pick Up" option under as Shipping Method at step 3 during checkout, you have the possibility to pick up your package at our shop in Budapest, Hungary and pay with cash. Please make sure that you start your journey only after we acknowledged that your package is ready. Also, please check our open hours and any occasional holiday closures featured on the opening page alert bar. We accept EUR and HUF currencies.

By bank transfer

The user must transfer the value of the ordered products to the bank account in the confirmation email within 3 days. After crediting the amount to the Service Providers bank account, the User is entitled to receive the product (s) in the manner specified by him/her.

After placing an order and selecting the Bank Transfer as payment method, please log in to your internet bank or go to your bank and transfer the order final amount to the Green Aqua IBAN account. Your order will be processed only after the transfer has arrived to us. This normally takes 1 day within the European Union (with a maximum of 2 days). You will only have to get the package once it reaches your door...

Bank information for international transfers:
Account holder (beneficiary name): Green Aqua Kft.
Account holder (beneficiary) address: Thán Károly utca 23-25., 1119 Budapest, Hungary
IBAN: LT21 3250 0249 9233 2640
Bank / Payment institution: Revolut Bank UAB
Bank / Payment institution address: Konstitucijos ave. 21B, 08130, Vilnius, Lithuania

Online by credit card (Worldline) 

If you select this payment method, we will redirect you to the Worldline to use your credit card to settle the order. In all cases, you must enter your credit card information on the Worldline page so that it will not reach the merchant under any circumstances. We will debit your credit card with the final amount of the order when placing the order. Accepted credit cards: Visa, V PAY, MasterCard, Maestro, Diners Club International, Discover, UnionPay, JCB, Apple Pay.

If you leave the payment page or if you try to refresh the page before the transaction have been processed or you do not fill out your card information then your order will be deleted, labeled "unsuccessful transaction. If you suspect that all this has happened because of a technical error please contact our Customer Support and we will help you with your order.


PayPal is one of the most popular payment methods. It is one of the most popular payment methods. It's advantage is that no credit card use is required. PayPal is a virtual payment account, that can be easily set up and be used in many online shops throughout the world that have the PayPal logo at their checkout page. Your payment method is anonymous, the bank account will not reflect your actual purchase, only your PayPal summary will show what you actually bought. Green Aqua will only process your order if the PayPal transfer has already reached our PayPal account. Our PayPal email address is [email protected]. The webshop system will automatically transfer you to the paypal.com website, so you can make the payment. If you have a credit or debit card attached to your PayPal account, then your purchase will be instantaneous and the package preparing procedure will start without delay.

Bonus points

You will get bonus points after each purchase at our online shop. These points can be used in the Shopping Cart, just before you push the Proceed to Checkout button. You can select the amount of points that you want to spend with each purchase. There is no limit to the point spending, you can choose to use all your points at once.


You can use your coupons in the Shopping Cart, just before you Proceed to Checkout. Please enter the code of the Coupon in the "Discount Codes" field, and the payable amount will decrease with the amount of your used coupon. Please note that coupons will have to be used for their full value, there is no possibility to use only part of their value. You can also use your coupons if you visit us and make your purchase in our shop in Budapest, Hungary.

Cash on Delivery (C.O.D.)

The Collect on Delivery service is currently only available for Hungarian delivery addresses. If you choose a Hungarian delivery address, you have the option to pay the full price for the package in cash (or in some cases with credit-card) directly to the shipping company agent. In these cases you will not pay when you place the order, you will pay when the package is delivered. Please make sure that you are paying to an official shipping company representative, delivering YOUR package. Green Aqua is not liable for any payment problems. In these cases the shipping company agent will only hand over your package AFTER the payment. Please always open the package with the agent still present, as if there are any damages to the goods, a damage note will have to be immediately signed. Without damage note we will not be able to process your warranty or eventual product replacements.

5.5.2. Shipping cost: Your shipping cost can be estimated even before you proceed to the checkout. It is based on your location and the total weight of the package and the type of the products that you have in your shopping cart. Midsize or bigger glass tanks and wooden cabinets will have higher shipping costs due to their fragile nature, and due to the fact that we will have to send them on a palette. Shipping cost is calculated automatically.

All deliveries are made by our subcontractors. Prices vary depending on the country and on the weight of the package - as well as on the type of the goods that are to be delivered. You will find detailed country information and pricelist here. The freight cost will be specified in the order summary before you submit your order. We currently ship to most EU countries but may not ship to certain EU countries (due to duties regulations or distance). Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service.

For Domestic Orders: The delivery fee for orders not exceeding HUF 19,900 is HUF 1,690
Delivery of orders over 19,900 HUF is FREE, delivered by GLS courier service in the case of standard-sized domestic packages!

5.6. If there is lack or imperfection in connection with the products or prices in the webshop, we reserve the rights for correction. In such a case we inform the customer about the new data immediately after the recognition or modification. Afterwards, the customer can confirm the order again, or has a chance to rescind the contract.

5.7. The total sum contains all the charges according to the totalizing of the order and the letter of confirmation. The bill is included in the package. The user is obliged to check the package at delivery before the courier and in case of possible damage to products or packaging, he or she is obliged to request a record and in case of damage the package is not obliged to take over. Subsequent, non-recorded complaint by the Service Provider does not accept it! Packages are delivered on business days between 8 am and 5 pm.

5.8. Once you have entered the data, you can submit your order by clicking on the "Order/Send order" button, but you can check the details provided before you can, or send a comment to your order or email us any other ordering wishes.

5.9. The user acknowledges with the order that his payment obligation arises.

5.10. Correcting Input Bugs: The user can return to the previous phase before completing the order process, where he can correct the input data. In detail: When ordering, it is possible to view or modify the content of the basket, if the basket does not contain the quantity to be ordered, in the input field in the quantity column, User can enter the quantity to be ordered and press "Increase" button. If you want to delete a user from the items in the basket, click the "X - delete" button. During the order, the User has a continuous opportunity to correct / delete the inputs.

5.11. The user/customer gets an email of confirmation after sending the order, which does not give rise to contract. If this e-mail does not arrive within an expectable deadline –depending on the profile of the service- or at latest within 48 hours, the user is relived of the bid fixity or contractual duty. The order and the confirmation of the order can be considered „arrived” to the
Provider or to the User, when it is reachable for them. The Provider excludes the blame of confirmation, if the confirmation does not arrive in time because the user/customer has given wrong email address, or the storage pool of the account is full, and can not receive messages.

5.12. The User acknowledges that the confirmation in the previous section is only an automatic confirmation, and does not constitute a contract. The contract is created when the Service Provider notifies the User of the details of the order and its expected fulfillment after another automatic confirmation of the above mentioned item.


6.1. Orders are processed during opening hours. In addition to the times specified for processing the order, it is possible to place the order after the end of the working day and it will then be processed the next day. The Service Provider's customer service will always confirm by electronic means when the order can be fulfilled.

6.2. The general deadline for delivery is within 1 workdays 

6.3. According to the contract of sale, the Service Provider shall transfer the ownership of the product and the User shall pay the purchase price and receive the product.

6.4. If the seller is an enterprise and the buyer is a consumer and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or designated third party takes possession of it. The risk of loss shall pass to the buyer upon purchase if the courier has been instructed by the buyer, unless the courier is recommended by the seller.

6.5. If the seller is an enterprise, and the buyer is a consumer, for lack of a distinct agreement of the signatories, the seller (based on this GTC: Service Provider) is obligated to make available the product for the buyer (User), after the conclusion of the contract, but in no more than 30 days.

6.6. If the product is not provided in time by the Service Provider, the User has the right to set a deadline for a replacement. If the seller fails to perform within the grace period, the buyer is entitled to cancel the contract.

6.7. The User is entitled to withdraw from the contract without specifying an additional term, if

a) the Service Provider has refused to perform the contract; or

b) the contract should have been performed in accordance with the agreement of the parties or due to the recognizable purpose of the service, within a specified period of time and not otherwise.

6.8. If the Service Provider cannot accomplish the contractual obligation because the product/or any of its components was not available, the Service Provider is obliged to inform the User right away and to refund the sum paid by the User at once.

Please be informed:

Our company is preparing the packages with the best care and using the best packaging materials available. We only put new, factory-state goods in the package.  All packages are being dispatched undamaged through our freight partners (GLS, TNT, etc).

In some rare cases - due to the high number of packages sent out daily - it might be possible that some packages are being damaged, some items are missing from the package or some items are being mistakenly replaced with another item. If any of these cases apply, we guarantee replacement or sending of the damaged / missing goods only if a signed damage-sheet exists - in case of visible external damages on the package. This document will have to be signed in the presence of the freight agent (representative) so the package will have to be examined when the dispatcher is still present.

We ask all our customers to please sign the package acceptance document and then check the exterior of the package in the presence of the agent - especially in the case of fragile goods (aquariums, cabinets, glass products, etc.). If no written damage note exists, we will not be able to file a claim with the freight company and we can not replace or re-send the goods.

In case of internal damages - not visible from the exterior - you have 48 hours to report - sending us an email with detailed description of the damage as well as image (images) of the damaged goods. We will be able to address these issues only if we receive a written notification within 48 hours from package arrival. 

Package acceptance checklist:

- Please pay the required package value (if required). Prepaid packages are free to get.
- Please sign the acceptance of the package.
- Examine carefully the exterior of the package for any damages (leakage marks on packing, torn package, missing tape, damaged sides or corners etc.).
- Please fill the complaint form (or damage form - available at the agent) and sign it.
- After the departure of the agent, please open the package and check its contents. Report any problems within 48 hours. We can only accept complaints regarding the condition of plants up to 48 hrs. after receipt of the goods. 

Please help us provide a perfect service for you. Always inspect the package.

Delivery Policy

Our company tries to minimize shipping costs by all means so we mainly use ground transportation to deliver the goods from our warehouse in Hungary. We continuously negotiate the best prices with our shipping partners.

These shipping companies will deliver packages on WORKDAYS, and during WORKING HOURS. The shipping agent will try to contact you on the phone number you specified in your order or leave a letter with the local customer service number and they also generally leave their own mobile phone numbers, so you can call them and specify a new delivery time and even a new local delivery place. All delivery agents are highly motivated in delivering the packages and they will do everything to contact you and hand over the package as quickly as possible. If the customer can not be reached they will store the package at the nearest GLS Depo for 5 days and then return it to Green Aqua. Please note that Green Aqua is not liable for any damages to live plants due to excess storage time that has resulted from unsuccessful deliveries.

Delivery cost

All deliveries are made by our subcontractors. Prices vary depending on the country and on the weight of the package - as well as on the type of the goods that are to be delivered. You will find detailed country information and pricelist here. The freight cost will be specified in the order summary before you submit your order. We currently ship to most EU countries but may not ship to certain EU countries (due to duties regulations or distance). Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service.

Transport of aquatic plants during winter and summer

In winter, we use heat packs with packaging to protect aquarium plants. In summer we use cold packs to protect the plants from excessive heat. During these periods, the extra packaging fee will be charged automatically at the time of purchase if you order aquarium plants.

Personal pick-up

If you choose this option, then the package can be personally picked up at our Store in Budapest, a small town at the Budapest city borders. You can place an online order and personally pick it up here - during office hours (Mo-Fri 10-17, Sat 10-13). Detailed contact information here. All personal pick-up orders are prepared, customers will be notified when the package is ready. We only keep these orders for one week, if the customer fails to pick the package up, the order will be cancelled.

Delivery times

Normally, orders of items in stock ship within 1-3 business days from Order Confirmation and can be expected to be delivered to you within five to ten business days. Delivery times depend on your country's distance from Hungary. Please check our shipping prices page for country-specific details.  Delivery times are estimates only and particularly during high season (e.g. Christmas) deliveries may take longer than normal. Our big warehouse hosts thousands of different products, most of which is continuously on stock. We have a relatively big stock in the fishkeeping business, so most orders will be filled within 2-5 day. If we fail to provide you instantly with a product we will contact you in 1 or 2 days to inform you of the expected dispatch time. In case of a delay in delivery of more than fifteen (15) business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. You will also have the option to select another product or omit the missing product if you choose not to wait. Please note that deliveries of aquarium cabinets and glass fishtanks take longer than the normal delivery times. The cabinets are being manufactured on an on-demand basis, normally these orders are filled within a maximum of 3-4 weeks from receiving the order. We also make custom-size cabinets.

Customer satisfaction is of crucial importance to us. We will handle all requests in a quick and professional manner. In some rare cases we might be unable to contact some customers due to faulty contact details. Please contact our Customer Service with any complaints (or please send an email) and we will try to find a solution for your case. We will handle these requests with the best effort and we are going to return the payments for undelivered packages. Your purchase is safe with Green Aqua.

Order cancellation

If you placed an order by error please cancel it by sending an email to us using this contact form. Cancellation has no cost and all prepayments will be returned immediately. Please note that the order cannot be cancelled after the package has left our warehouse.

Re-sending packages

If your package has been returned to Green Aqua after 2 failed attempts to deliver and you did not claim it at the local shipping depo then Green Aqua will suffer a shipping cost loss. You can initiate the resending of the package but you will have to pay an additional shipping cost in these cases. The second shipment can only be sent if the countervalue of the package and the additional shipping cost has arrive to our bank. We reserve the right to deny the second sending of a package and to ban the customer from future purchases. 

Plant orders

Delivery policy for orders containing live plants is different from regular orders. We have lab plants in jelly and regular potted plants from our own Green Aqua brand as well as Tropica, Dennerle, ADA and Aqua Art. Our goal is to deliver the plants as quickly to your home as possible, so hundreds of plants arrive to us on a weekly basis from many vendors. We keep hundreds of plants in our shop - under professional conditions in many tanks, we have one of the biggest stock of plants in the world for a shop. Having a plant on stock in our webshop however it does not necessarily mean that we have it on physical stock. If your selection is not available immediately we will wait for the next order to finalize your package, so in some rare cases delivery times can be longer for plant orders than product orders. Please note that ordering lab plants in jelly (called in-vitro or 1-2-grow plants) can extend the storage lifetime of a plant, so we strongly encourage you to prefer the lab-plants when you order from countries that are further away from Hungary.

Dangerous goods

We notify our clients that in accordance with the 1272/2008/EK regulation Green Aqua will not dispatch live animals or dangerous goods (such as CO2 bottles). They can only be purchased with in-store pick-up option following our notification that the package is available. The list of dangerous goods not to be sent with shipping companies can be found here.

Products or Services

Certain products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, country or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 


7.1. According to the directive 2011/83/ EU of the European Parliament and Commission, regarding rules of contracts between customers and enterprises (Gov. Degree 45/2014) (II.26), the Consumer can rescind in 14 days from the date of delivery and return the ordered product(s) with no explanation. In the absence of this information, the Consumer is entitled to exercise their right of withdrawal within one year. If the Service Provider provides the information within 14 days of the date of receipt of the product or of the conclusion of the contract, but within 12 months, the time limit for withdrawal shall be 14 days from the date of notification of this information.

7.2. The Consumer may exercise his/her right of withdrawal by a clear statement to this effect or by means of the model declaration set out in Annex 2 of Government Decree 45/2014. (II.26.).

7.3. The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or a third party other than the courier designated by the Consumer receives the product.

7.4. The Consumer may exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.5. The cost of returning the product must be borne by the Consumer, and the Business has not undertaken to bear this cost.

7.6. In the event that the right of withdrawal is exercised, the Consumer will not be charged, other than for the cost of returning the product.

7.7. The Consumer shall have no right of withdrawal in the case of a non-prefabricated product which has been manufactured at the consumer's request or at the express request of the Consumer, or which is clearly personalised for the Consumer.

7.8. The Consumer may also not exercise their right of withdrawal with respect to:

a) a contract for the provision of a service, after the performance of the service has been completed in its entirety, where the Business has begun performance with the Consumer 's express prior consent, and where the Consumer has acknowledged that they will lose their right of withdrawal;

b) a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the Business, even within the time limit for exercising the right of withdrawal;

c) perishable goods or items with a short shelf life;

d) in the case of a sealed product which cannot be returned after opening after delivery for health or hygiene reasons;

e) in respect of a product which, by its nature, is inextricably linked to another product after its transfer;

f) for alcoholic beverages, the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of the conclusion of the contract of sale but which is not performed until 30 days after the date of conclusion;

g) in the case of a business contract where the Business, at the express request of the consumer, requests the Consumer to carry out urgent repair or maintenance work;

h) for the sale or purchase of sealed audio and video recordings and computer software, where the Consumer has opened the packaging after delivery;

i) newspapers, magazines and periodicals other than subscription contracts;

j) in the case of contracts concluded at a public auction;

k) in relation to a contract about the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of fulfilment;

l. in the case of digital content supplied on a tangible medium, where the Business has begun performance with the Consumer's express, prior consent and at the same time the Consumer has agreed to lose the right of withdrawal after commencement of performance.

7.9. The Service Provider shall refund the paid amount, including the shipping fee, to the Consumer immediately upon receipt of the product/or receipt of the notice of cancellation within the meaning of the above laws, but no later than within 14 days of becoming aware of the cancellation.

7.10. The refund will be based on the same payment method used in the original transaction, unless the Consumer explicitly consents to another payment method; the Consumer will not be charged any additional costs as a result of the application of this refund method.

7.11. The Consumer shall not return the goods without undue delay, but in any event within 14 days of sending notice of cancellation to the Service Provider or returning them to the Service Provider to the address provided.

7.12. With regards to the Consumer’s written cancellation, it is sufficient to send the statement of cancellation within 14 days.

7.13. The Consumer meets the deadline for returns if the Consumer returns or send back the products within 14 days. Returns are deemed to have been completed on time if the consumer has dispatched the product before the time limit expires.

7.14. The Consumer shall only bear the direct cost of returning the product, unless the Business has undertaken to bear this cost.

7.15. The Service Provider does not have to repay the extra cost to the Consumer if the Consumer chooses a different delivery method that is not the cheapest delivery method.

7.16. Refunds may be withheld by the Service Provider until it has received the goods (s) or has not provided the Consumer with proof that they have returned them: the previous date must be taken into account.

7.17. If the Consumer wishes to withdraw from the contract they shall provide notification by any of the methods given by the Service Provider in writing (using the attached form) or by telephone. For a written communication sent by post, the time of posting is taken into account, and in the case of a telephone communication, the date of the phone call. In the case of post notice registered postage or package are accepted by the Service Provider. The Consumer can return the ordered product to the Service Provider either by post or via a courier service.

7.18. The Consumer shall only be liable for the depreciation resulting from use beyond the usage required to establish the nature, properties and operation of the product.

7.19. More information about the regulations detailing the contracts between the Consumer and the business in Gov. Degree 45/2014 (II. 26.) can be found here.

7.20. More information about the 2011/83/EU directive of European Parliament and Commission can be found here.

7.21. The customers can look up the Service Provider with claims using the contacts here.

7.22. The right of cancellation is only entitled to Users classified as consumers by the Civil Code.

7.23. The right of cancellation does not apply to an enterprise, that is to say, a person engaged in the profession, self-employment or business.

7.24. The procedure for enforcing the right of cancellation:

7.24.1. If the Consumer wishes to enforce the right of cancellation, then they need to send the declaration about the intention of their cancellation to one of the contact details of the Service Provider.

7.24.2. The Consumer shall exercise their right of cancellation within the time limit if they send the declaration of cancellation within 14 days after receiving the product. In the case of a written cancellation, it is sufficient to send the cancellation statement within 14 days.

In case of notification by post, the date of posting, in case of notification by email or fax, the time of sending the email or fax will be taken into account.

7.24.3. In the event of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but within 14 days from the notification of the statement of cancellation. The deadline is deemed to be met if the product is sent before the 14-day deadline (meaning it does not have to arrive within 14 days). The customer shall bear the costs of returning the goods due to the exercise of the right of cancellation.

7.24.4. The Service Provider is not obliged to pay back the additional costs for the Consumer if the Consumer chooses a different transport mode that is not the usual and cheapest mode chosen by the Service Provider. The Consumer can also enforce their right of cancellation between the day of the contract and the day of the receipt of the product.

7.24.5. In case of buying multiple products and the delivery of the products is not on the same day or the ordered products are delivered in multiple parts, the right of cancellation can be enforced in 14 days, counted from the last product or part.


Defective performance

The supplier fails to perform properly if the service does not meet the quality requirements set out in the contract or the law at the time of performance. The supplier did not fail to perform the service correctly if the receiver was aware of the error at the time of the conclusion of the contract or should have been aware of the error at the time of the conclusion of the contract.

A contract between a Consumer and a Business shall be null and void if it derogates from the provisions of this Article concerning warranty and security to the detriment of the Consumer.

Several warranty rights apply only to Users who qualify as Consumers under the Hungarian Civil Code.

User as Business: A person who acts in the course of his/her trade, profession or business.

Liability claim

8.1. In what kind of situation can the User exercise his/her right for a liability claim?

The User can exercise a liability claim against the Business, in the event of the improper fulfilment of the contract according to the rules of the Hungarian Civil Code.

8.2. What kind of rights are the customers legal due according to the liability claim?

The User may, if he/she so decides, exercise the following liability claims: request repair or replacement, unless the fulfilment of the User's choice would be impossible or disproportionate to the requirements of the Business. If a repair or replacement is not requested or offered, the User may request a pro-rata reduction in relation to the expense of the defect to the User, or may adjust or else terminate the contract. The User may switch from one selected right of liability to another, however, the cost of the transition will be borne by the User, unless warranted or provided by the Business.

8.3. What is the deadline for the customer to exercise the liability claim?

The customer is liable to report the defect immediately after recognition, but within two months of recognition. However, please note that the User will no longer be able to enforce their liability claim beyond the two-year limitation period (one year for businesses).

8.4. Who can the liability claim be made against?

Customers can enforce the liability claim against the Service Provider.

8.5. What kind of other conditions must be met to enforce the liability claim (if the User is classified as a Customer)?

Within 1 year from the date of delivery, there is no other condition for enforcing your liability claim unless the User proves that the product or service was provided by the company operating the webshop. However, after 1 year have passed from the date of performance, the User shall be required to prove that the error recognised by the User was present at the time of performance.

Product warranty

8.6. In what kind of situation can exercise the Customer its right for product warranty?

In the event of a defect in a movable (product), the User may, at its option, claim a liability or product warranty claim.

8.7. What kind of rights are the User legal due according to the product warranty?

The User can request the repair or replacement of the defected product.

8.8. When is a product considered defective?

A product is defective if it does not meet the quality requirements applicable at the time of placing on the market or if it does not have the characteristics stated in the manufacturer's description.

8.9. What is the deadline for the customer to exercise the product warranty?

The product warranty can be enforced by the Consumer two years from the time of placing on the market. The right to exercise the product warranty is lost after this deadline.

8.10. Against whom and under what other conditions can a product warranty claim be made?

The product warranty claim can be made against the producer or distributor. The defect of the product shall be proved by the User in case of claiming the product warranty.

8.11. In what kind of case is the producer (distributor) not liable for the product warranty?

The manufacturer (distributor) shall not be liable for a defective product if it can prove that:

 - the product was not manufactured or placed on the market in the course of business, or

- the defect was not recognisable at the time of placing the product on the market in the light of general scientific and technical knowledge, or

- the defect in the product is the result of the application of a legal or regulatory requirement.

At least one reason must be given for the manufacturer (distributor) for exemption.

Please note that it is not possible to enforce a liability claim and product warranty claim for the same defect simultaneously. However, if the product warranty claim is effectively enforced, the product warranty for the replaced product or part may also be made against the manufacturer.


8.12. In what cases can the Consumer make a claim against the guarantee?

In the event of defective performance, in line with Government Decree 151/2003. (IX. 22.), the Service Provider shall be liable if the User qualifies as a Consumer.

8.13. What rights does the Consumer have and under what period of guarantee?

Warranty period:

a) one year in the case of a sale price reaching HUF 10,000 but not exceeding HUF 100,000,

b) two years in the case of a selling price exceeding HUF 100,000 but not exceeding HUF 250,000,

c) over the sale price of HUF 250,000 three years.

Failure to meet these deadlines will result in disqualification

The warranty period begins with the delivery of the consumer product to the consumer or, if the commissioning is performed by the Service Provider or its agent, begins on the day of commissioning.

If the consumer puts the consumer product into service more than six months after delivery, the starting date of the warranty period is the day of delivery of the consumer product.

The consumer may, at his / her option, enforce his / her request for repair directly at the Service Provider's registered office, at any of its premises, branches and at the repair service indicated by the company on the warranty card.

Based on your warranty claim at the option of the holder

  1. repair or replacement, unless it is impossible to fulfill the chosen warranty or would impose a disproportionate additional cost on the debtor compared to the performance of another warranty, taking into account the value of the service in good condition, the seriousness of the breach and the warranty. caused damage to interests; obsession
  2. may demand a proportionate reduction of the consideration, have the defect rectified or remedied at the debtor's expense, or withdraw from the contract if the debtor has not undertaken the repair or replacement, (...) is unable to fulfill this obligation, or if the creditor his interest in repair or replacement has ceased.

There is no room for withdrawal due to a minor error.

Aim for 15 days

Based on the 9/2014 on the rules of procedure for handling warranty and guarantee claims for things sold under a contract between a consumer and a business. (IV. 29.) of the NGM Decree, the Service Provider must strive to carry out the repair or replacement within a maximum of 15 days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information shall be provided with the consumer's prior consent, by electronic means or by any other means suitable for the consumer's receipt.

If it turns out that the product cannot be repaired

If the Service Provider finds during the repair of the consumer product for the first time during the warranty period that the consumer product cannot be repaired, the Service Provider is obliged to replace the consumer product within 8 days, unless otherwise provided by the consumer. If it is not possible to exchange the consumer goods, the Service Provider is obliged to refund the purchase price to the consumer within 8 days.

If the product breaks a fourth time

If the consumer goods fail again after the repair period 3 times during the warranty period - if the consumer does not request a proportionate delivery of the purchase price and the consumer does not wish to repair or repair the consumer goods at the company's expense, the Service Provider is obliged to replace the consumer product within 8 days. If it is not possible to replace the consumer product, the Service Provider is obliged to refund the purchase price to the consumer within 8 days.

If it cannot be repaired within 30 days

If the consumer product is not repaired by the 30th day from the notification of the repair request to the Service Provider, - unless otherwise provided by the consumer - the Service Provider is obliged to replace the consumer product within 8 days after the unsuccessful thirty-day period. If it is not possible to replace the consumer product, the Service Provider is obliged to refund the purchase price to the consumer within 8 days after the unsuccessful expiry of the thirty-day repair period.

8.14. In what cases is the Business exempt from guarantee obligations?

The Company is only exempt from the guarantee obligations only if it can prove that the fault was caused after the accomplishment of the contract.  

It is worth noting that quality warranty claims and product guarantee claims cannot be enforced concurrently, but otherwise the consumer will be entitled to warranty rights regardless of the rights described in the product warranty and guarantee Articles.

8.15. The Service Provider has no guarantee obligations beyond the guarantee period (life expectancy) for damages caused by natural wear and tear.

8.16. The Service Provider has no guarantee and warranty obligations for damages resulting from improper or negligent handling, excessive stress, or unintended exposure to the product, or other improper use of the products.

8.17. If the Consumer claims for a replacement within three working days of purchase (from operation) due to a defect in the product, the Service Provider shall replace the product if the defect prevents its proper use.


9.1. In the contract of the Consumer and the Business, the agreement cannot depart to the disadvantage of the Consumer.

9.2. It is the duty of the Consumer to prove the conclusion of the contract (by invoice or by receipt).

9.3. The Service Provider is responsible for costs in connection with the fulfilment of warranty. (PTK. 6:6166§)

9.4. The ServiceProvider shall write a record concerning the requirement of the guarantee and warranty of the customer.

9.5. The copy of the record should be send immediately and made available to the customer.

9.6. If the Service Provider is not able to declare the fulfilment of the consumer's warranty or warranty claim upon notification, the Service Provider shall inform the consumer of its position within five working days in a verifiable manner, including the reason for rejection and the possibility of recourse to the conciliation body.

9.7. The Service Provider shall keep the report for three years from the date of its recording and present it at the request of the audit authority.

9.8. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information shall be provided with the consumer's prior consent, by electronic means or by any other means suitable for the consumer's receipt.


10.1. The Service Provider is entitled to use a contributor to fulfil its obligation. It is liable for its unlawful conduct as if it had committed the unlawful conduct itself.

10.2. The invalidity, illegality or unenforceability of any part of these Articles shall not affect the validity, legality or enforceability of the remainder.

10.3. Failure by the Service Provider to exercise its right under this Policy shall not constitute a waiver of such right. The waiver of any right is subject to express written notice to that effect. The fact that the Service Provider does not strictly adhere to one of the material terms or conditions of the Code once does not mean that it waives the obligation to adhere to that particular condition or clause in the future.

10.4. The Service Provider and Consumer should try to resolve the case out of court.

10.5. The Parties state that the Service Provider's webshop operates in Hungary and maintains it here. Because the site is accessible from other countries, users expressly acknowledge that the applicable law between the user and the Service Provider is Hungarian law. If the User is a Consumer, Pp. 26. § (1) the court of the defendant's domicile has exclusive jurisdiction over the Consumer in disputes arising from this contract.

10.6. The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the nationality, domicile or place of establishment of the User.

10.7. The Service Provider does not apply different conditions to the payment transaction regarding the payment methods accepted by the User due to the nationality, domicile or place of residence of the User, the account location of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the EU.

10.8. The Service Provider complies with the requirements of the Internal Market on grounds of unjustified territorial restriction of content and other forms of discrimination based on the nationality, place of residence or place of establishment of the buyer, as well as Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394 as well as 2009/22. REGULATION (EC) No 2018/302 OF THE EUROPEAN PARLIAMENT AND COUNCIL.


11.1. The purpose of our website is to fulfil all orders in good quality and to the customer's full satisfaction. If the User still has any complaints regarding the contract or its performance, he/she may submit his/her complaint to the above telephone, email address or letter.

11.2. The Service Provider shall promptly investigate the oral complaint and remedy it as necessary. If the Consumer disagrees with the handling of the complaint, or the complaint is not immediately investigated, the Service Provider shall promptly record the complaint and its position regarding the complaint and provide a copy thereof to the Consumer.

11.3. The Service Provider shall respond to the written complaint within 30 days in a manner that can be substantiated in writing and take steps to communicate it. He gives reasons for his position rejecting the complaint. The minutes of the complaint and the copy of the response are kept by the Service Provider for 3 years and presented to the inspection authorities upon their request.

11.4. We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows (the Service Provider did not submit a general declaration of submission):

11.5. The Consumer may lodge a complaint with the Hungarian Consumer Protection Authority:

Based on the 45 / A Act. § (1) - (3) of the Consumer Protection law and the Statute 387/2016 on the designation of the consumer protection authority. (XII. 2.) the Government Office acts as a general consumer protection authority: http://www.kormanyhivatal.hu/hu/elerhetosegek

11.6. In the event of a complaint, the Consumer has the option of contacting a conciliation body which can be found at:


Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre street 36.

Telephone number: (72) 507-154; (20) 283-3422

Fax number: (72) 507-152

Chairman: Dr. Ferenc Bércesi

Website address: www.baranyabekeltetes.hu

E-mail address: [email protected]; [email protected]


Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Mailing address: 6001 Kecskemét Pf. 228.

Telephone number: (76) 501-525; (76) 501-532; (70) 702-8403

Fax number: (76) 501-538

Chairman: Dr. Zsuzsanna Horváth

Website address: www.bacsbekeltetes.hu

E-mail address: [email protected]


Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: (66) 324-976

Fax number: (66) 324-976

President: Dr. László Bagdi

Website address: www.bmkik.hu

E-mail address: [email protected]


Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli str. 1.

Telephone number: (46) 501-091 (new cases); 501-871 (cases pending)

President: Dr. Péter Tulipán

Website address: www.bekeltetes.borsodmegye.hu

E-mail address: [email protected]


Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax number: (1) 488-2186

President: Dr. Éva Veronika Inzelt

Website address: www.bekeltet.hu

E-mail address: [email protected]


Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) Extension 554-250 / 118

Fax number: (62) 426-149

Chairman: Dr. Károly Horváth

Website address: www.bekeltetes-csongrad.hu

E-mail address: [email protected]


Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúséta square 4-6.

Phone number: (22) 510-310

Fax number: (22) 510-312

Chairman: Dr. József Vári Kovács

Website address: www.bekeltetesfejer.hu

E-mail address: [email protected]; [email protected]


Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István street 10 / a.

Phone number: (96) 520-217 Chairman: Dr. Beáta Bagoly

Website address: https://gymsmkik.hu/bekelteto

E-mail address: [email protected]


Hajdú-Bihar County Conciliation Board

Headquarters: 4025 Debrecen, Petőfi square 10.

Place of administration: 4025 Debrecen Vörösmarty street 13-15.

Phone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720

Chairman: Dr. Zsolt Hajnal

Website address: https://www.hbmbekeltetes.hu

E-mail address: [email protected]


Heves County Conciliation Board

Address: 3300 Eger, Pf. 440. Customer reception: 3300 Eger, Hadnagy street 6th floor

Telephone number: (36) 416-660 / 105 extension Fax number: (36) 323-615

President: Dr. István Gondos

Website address: www.hkik.hu/hu/content/bekelteto-testulet

E-mail address: [email protected]


Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor

Telephone number: (20) 373-2570 Fax number: (56) 370-005

President: Dr. Lajkóné dr. Judit Vígh

Website address: http://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet

E-mail address: [email protected]


Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő square 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

President: Dr. Gabriella Bures

Website address: www.kemkik.hu/hu/bekeltet-otilde-testulet

E-mail address: [email protected]


Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány street 9 / a

Phone number: (32) 520-860

Fax number: (32) 520-862

President: Dr. Erik Pongó

Website address: www.nkik.hu

E-mail address: [email protected]


Pest County Conciliation Board

Headquarters: 11- Budapest, Etele street 59-61. II. floor 240.

Mailing address: 1364 Budapest, Pf .: 81

Phone number: (1) -269-0703

Fax number: (1) - 269-0703

Chairman: Dr. Pál Koncz

Website address: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

E-mail address: [email protected]


Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna street 6.

Phone number: (82) 501-000

Fax number: (82) 501-046

President: Dr. Imre Csapláros

Website address: www.skik.hu/hu/bekelteto-testulet

E-mail address: [email protected]


Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi street 2.

Phone number: (42) 420-180

Fax number: (42) 420-180

President: Görömbeiné dr. Balmaz Katalin

Website address: www.bekeltetes-szabolcs.hu

E-mail address: [email protected]


Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. street 23-25.

Telephone number: (74) 411-661; (30) 664-2130

Fax number: (74) 411-456

President: Mónus Gréta

Website address: https://www.tmkik.hu/hu/bekelteto-testulet_2

E-mail address: [email protected]; [email protected]


Vas County Conciliation Board

Customer reception: 9700 Szombathely, Rákóczi Ferenc street 23.

Telephone number: (94) 312-356; (94) 506-645; (30) 956-6708

Fax number: (94) 316-936

Chairman: Dr. Zoltán Kövesdi

Website address: www.vasibekelteto.hu

E-mail address: [email protected]


Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti square 1.

Telephone number: (88) 814-121; (88) 814-111

Fax number: (88) 412-150

President: Dr. Klára Herjavecz

Website address: www.bekeltetesveszprem.hu

E-mail address: [email protected]


Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi street 24.

Phone number: (92) 550-513

Fax number: (92) 550-525

Chairman: Dr. Sándor Molnár

Holap address: www.bekelteteszala.hu

E-mail address: [email protected]

11.7. The conciliation body is competent for the out-of-court settlement of consumer disputes. It is the task of the conciliation body to attempt to reach a settlement between the parties for the purpose of resolving consumer disputes, failing which it will decide on the matter in order to ensure the simple, expeditious, effective and cost-effective enforcement of consumer rights. The conciliation body shall, at the request of the Consumer or the Service Provider, advise on the Consumer's rights and obligations.

11.8. In the event of a cross-border consumer dispute arising out of an online sales or service contract, the arbitration body attached to the Budapest Chamber of Commerce and Industry shall have sole jurisdiction.

11.9. In the event of a consumer complaint, the Consumer may use the EU online dispute resolution platform. Accessing the platform requires a simple registration with the European Commission by clicking here. Then, after logging in, the Consumer can lodge a complaint through the online website: http://ec.europa.eu/odr

11.10. The Service Provider shall be obliged to cooperate in conciliation proceedings. In doing so, it is required to send its response letter to the conciliation body and to ensure the presence of the person entitled to reach a settlement at the hearing. Where the business or seat of the business is not established in the county in which the conciliation body operating the territorially competent body is located, the Business's obligation to cooperate shall include offering the possibility of a written settlement in accordance with the consumer's requirements.

11.11. If the consumer does not seek recourse to a conciliation body or the procedure is unsuccessful, the consumer has the option of going to court.

The lawsuit must be filed with a letter of formal notice containing

the following information:

• the court of law;

• the names of the parties and representatives of the parties, their place of residence and legal status;

• the right to enforce, by presenting the underlying facts and their evidence;

• the data from which the jurisdiction and jurisdiction of the court can be established;

• a definitive request for a court decision.

The application must be accompanied by a document and a copy of it which is referred to as evidence.


12.1.    Since https://greenaqua.hu is considered a copyrighted work of the site, it is forbidden to display the contents of https://greenaqua.hu downloading (copying), re-publishing, otherwise utilizing, electronically storing, processing and selling of the content or any part thereof without the written consent of the Service Provider.

12.2.    No material may be transferred from  https://greenaqua.hu and its database, even with written consent, by referring to that site.

12.3. The Service Provider reserves all rights to all elements of its service, its domain names, their associated secondary domain names and internet advertising spaces.

12.4.    IIt is prohibited to: adapt or reverse engineer the content of  https://greenaqua.hu, or parts thereof; fraudulent creation of user IDs and passwords; use of any application to modify or index any or all of the  https://greenaqua.hu.

12.5.    The name https://greenaqua.hu iis protected by copyright and may not be used except with the written permission of the Service Provider.

12.6. The User acknowledges that in the event of unauthorised use the Service Provider shall be liable for damages. The amount of the penalty shall be EUR 200 gross per image and EUR 60 gross per word. In the event of a copyright infringement, the Service Provider's notarial certification is applied and this cost is also passed on to the infringing user.


The privacy policy is available and can be downloaded from the following webpage.


Green Aqua is sending out regular newsletters to our customers. These newsletters contain information on the life of the Green Aqua gallery, aquascaping events, new products and services, Nature Aquarium photos, product sales. Newsletters are only sent to you if you opt-in during registration or you fill out your email address for newsletters subscription on our homepage. If you would not like to receive a newsletter any more, please unsubscribe at the bottom of any newsletter you received from us.


Hungarian language Fact Sheets (Material Safety Data Sheets or MSDS) of all labelled products sold at Green Aqua can be found here. Please note that we do not ship products that are listed on that page because of shipping company and Hungarian Law regulations.


Budapest, 22th September 2023 


Declaration of withdrawal

Please use the following link to fill out the online form:



(please fill in and return only if you wish to withdraw from the contract)

Address: Green Aqua Kft., 1119 Budapest, Thán Károly 23-25., +3616104627. Send and email

The under signed declares that he or she has withdrawn from the sale of the following goods:


Date of order / receipt:

Name of consumer (s):

Address of consumer (s):

Order number:

Product name:

Article number:

For product refund we need the following information:

Bank account number:

Bank address: 

Account holder name:

Signature of consumer (s) (only in writing):


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